ASIAIR Plus with Sony A7C doesnt work at all! 100% confirm bug

siuba

Dear development team,

i did read all the instruction for connecting ASIRAIR Plus with sony camera, i have A7S and A7R it work well at all, no any problem for taken photo or control, just the ISO setting changing it's lag, so no need to give me link to read, thanks all!

i did test it on 2.1.2 beta 939/946 still have problem, after connected to camera, ASIAIR Plus can see the Sony A7C (Control), i need to switch on, after switch on, ISO setting cannot use, the preview setting i can see it's up to 1000s also, but it's not function, i select 1000s whatever 600s 300s, still stay on 1s, means ASIAIR Plus cannot read the status of camera as BULB mode as i know (cause i know on A7S/A7R if forget to change to BULB mode it will be like this), so i can 100% confirm it's BUG, ZWO status A7C tested? i think it's not.. please fix it, thanks!

Regards,
siuba

siuba

btw, i did try 6 USB-C cables already, so it's not cable problem!

Corsair

siuba Log a ticket for it by going here - https://support.astronomy-imaging-camera.com/ and selecting Product, then select the ASIAIR from the product type drop down, and select DSLR & ML from the concern type.

Enter all the relevant details and submit it.

Once you receive a ticket number - post that ticket number here as well.

Tech@ZWO

siuba
Could you submit the bug report in the ASIAIR app for analysis? thank you.

siuba

Corsair

ok thanks just submitted

siuba

Tech@ZWO

just sumbitted, and did try latest build 649 firmware, also the same result, no any help! thanks alot!

Regards,
siuba

siuba

anyone success connected A7C with ASIAIR Plus and work well?

Tech@ZWO

siuba Thanks for your log, our devs are looing into this.
Can you reset the firmare and try 2.1 official verion ASIAIR to see if it works? thanks.

siuba

Tech@ZWO

i just restore to 8.33 and install asi 2.1.10.74 again, it's work with A7C, i can select ISO setting and take photo without problem.. then... after i installed 2.1.2_0202 again, it doesnt work anymore, same as what i mentioned before, no more ISO setting,

one more bug i just found out, using 2.1.10.74 with A7R/A7S either A7C, selecting ISO setting is very smoothing change, just like ISO800 -> ISO3200, can immediately change to the what ISO setting i selected, 2.1.2.0202 with A7R or A7S, changing ISO setting will lag behind, like ISO800 -> ISO3200, can see the camera screen ISO800->ISO1000->ISO1250->ISO1600->ISO2000->ISO2500->ISO3200 one by one.. about 1/2s for each ISO .. so the whole setting change likey about need 3-4s to change...it's abnormal...

Regards,
siuba

siuba

any update?

siuba

@Tech@ZWO any news?

Tech@ZWO

siuba We are looking into this problem, do not have a result yet, if there is any news i will tell you.
Thank you for your patience.

siuba

Tech@ZWO

thanks alot 🙂