dane What is your ticket's ID? i will check it and reply to you as soon as possible.
Tech@ZWO
I dident get an Ticket ID. But see here the title of my mail and the contact e-mails where was involved. I hope you can find the messages using this information.
oh man, this support is really totally disappointing. No feedback either by e-mail or here in the forum.
In the meantime, 137 days have passed since I described the problem in ZWO Support. No help to date. For a very expensive 6200MM Pro.
dane Sorry for the delay due to the Chinese New Year holiday, i have passed this to my colleague, she will reply to you later.
Welcome to the club... I've been bouncing emails back and forth since July.
hyiger Does your problem solve now? if it does not. please directly send an email to ying.tang@zwoptical.com, thanks.
Yeah. Support is definitely a weakness with ZWO for a while now (correlation - and possible causation - can be linked to AM3/AM5 and Seestar being released). Really hoping they improve.
It's not great, but somehow it's also reassuring that I'm not the only one affected. I was beginning to think I was an exception, as it takes so long. It's a shame that ZWO is so poorly positioned here.
Tech@ZWO Does your problem solve now? if it does not. please directly send an email to Candy Crush[ying.tang@zwoptical.com](mailto:ying.tang@zwoptical.com), thanks.
I sent a message 2 weeks ago but received no response.
lauryfriese Do you know your ticket ID?
I have 4 ZWO cameras including a 2600MM pro that just quit downloading images. I bought my first ZWO camera about 4 years ago and forgot how bad their support was. Seems nothing has changed (seems like it's always the Chinese New Year (somewhere). I requested support on troubleshooting my 2600 and found this thread. No response. I had been considering purchasing a 6200MM until I remembered all the problems I've had with ZWO support. If you need something fixed, you'll need to learn to do it yourself. The camera hardware is generally good, but support sucks.
RKG Sorry for taht, please submit a RMA ticket here if you have test with different USB cables, ports, and 12V power supplies. https://rma.zwoastro.com/#/
