Suddenly S50 Will Not Connect To Seestar App

Roger Pittock

I had a long-term (and long-since reported but closed without solving) bug on connecting the S50 to my Galaxy M33 - with similar symptoms from the off, for which my work-around was the following (other phones older and newer went straight in without issue):

Join the S50's Wi Fi with the M33 (success - but App would not connect)
Go deeper into Wi-Fi settings on the M33 - and swap the Mac address from Native to Random (or Vice versa)
App then would connect and all would be fine. However, if for any reason (eg temporary change of Wi-Fi to access internet, going out of range...) on re-joining the S50's Wi-Fi, app would not reconnect to telescope. HOWEVER, by repeating operation 2 above (but reversing - if selected native before select random now etc), it reconnected perfectly.

The latest firmware release has cured this irritant. I wonder if in doing so they've inadvertently screwed it for some iPhones? If this is a red herring, apologies. However, the coincidence is strong - if reversed.

Fleshed

erewhon When I tried pushing the RESET button on the S50 this morning I did get the message to reload the firmware. I thought that was going to be the fix, but after installing the firmware I still can not connect the S50 to the Seestar App. I did however get a message that the S50 could not pair with my iPhone Bluetooth. I checked my Bluetooth devices and I see no connections for ZWO or S50 or Seestar. When your S50 is connected in the app, do you see anything in your BT connected devices having to do with Seestar?

erewhon

I'll have to check in a bit, but if I recall correctly it did show a connection to the Seestar via Bluetooth. But I'm not sure if that was when it worked, or just when it hung while connecting.

Fleshed

I loaded Seestar App into my iPad and the app and my S50 connected right up. Very Strange. I hope I hear something from ZWO Support. Also, I see no BT connection while it is connected.

Skynet

Fleshed I am now having the exact same issue.

erewhon

I use Station Mode on mine. I just put that out there in case that's a factor.

I had to reset the Wifi on my other Seestar as well. It had the same symptoms... The good thing is once I did that, I was able to re-enabled station mode and I was able to image multiple targets. But it is more than a little disconcerting.

Wildey

erewhon hi how do you put it in station mode.

Wildey

I too have had the same issues for 2 days. What is the fix for it. Regards

Wildey

Fleshed I did the same

Skynet

I sent an email to support. Waiting on a response. Nothing I have tried worked. Very frustrating to encounter when the skies cleared up.

Fleshed

I just received a reply from ZWO that said they will be releasing a fix for the problem as soon as possible, so they must obviously be aware that there is indeed a software issue. This is what they say...

"You can try a temporary solution by turning off your mobile data and then reconnecting it, or by connecting after enabling Airplane mode. We will release a new version to address this issue as soon as possible. Therefore, we will expedite the adaptation work to ensure that you can resume normal use".

I have not tried the suggestions yet.

Skynet

Fleshed thanks for posting the response. Will try the airplane mode connection.

Skynet

Skynet so putting iPhone into airplane mode and turning on bt and WiFi worked. Thanks!

erewhon

I see an update to the iOS app showed up today. It does mention "Fixed an issue where some iOS users could not connect to Sestar due to carrier reasons." That's intriguingly... cryptic. Going to try it out soon...

Fleshed

Big 👍🏻 to ZWO for jumping on this problem!