ASI6200MM Camera fails to download.

dja777

I have been in contact with customer support about this camera problem. I am at the point of sending it in. I am not getting any response from ZWO via email. Is there some Chinese holiday or something? Anyone know?

I have tried everything to solve this external to the camera - cables, computers, power, etc. Nothing works. It is intermittent. Disconnecting from NINA and reconnecting always brings it back. Nothing is touched physically. There is also a command in NINA that will address this common problem. Reconnect after fail to download image.

Tech@ZWO

dja777 Some mail servers may reject or mark some emails as junk mail. what is your ticket ID? so i can confirm with our team. thanks.

ganymed

I am having a similar problem with the native ASI2600MM driver.
The setup is using a ASI2600MM Pro as the main camera and a ASI220MM mini for guiding.
The first download after connecting to the camera works but future downloads fail. I also tried different cables and USB ports.
After trying a couple of things I found that choosing the ASCOM driver for the ASI2600MM Pro does not have this problem.
Loosing every other image using the "Reconnect after fail to download image" is not a good option for a camera of this price level.

Tech@ZWO

ganymed Could you test the camera in latest ASIStudio? and please refer to this guide to catch the SDK log and send to us for anlysis if the problem remains, thank you.
ASIStudio download link:https://www.zwoastro.com/software/

how-to-get-sdk-log-without-dbgview-on-windows.pdf

549kB