ASIAIR not working with Android tablet

dclemmons39

ASIAIR stopped working on my android table after last update. Does anyone else have this problem?

PMTeam@ZWO

dclemmons39 We apologize for the inconvenience. Could you please let us know your software version and operating system? To help us troubleshoot the problem, please upload the device log by going to the "About" page and clicking "Defect Feedback." Thank you.

dclemmons39

PMTeam@ZWO Here is the software version and operating system for my tablet.I couldn't find the About page and Defect Feedback.
See attachment.

PMTeam@ZWO

dclemmons39 Could you please provide more details about the issue? Is the app not running at all?
Please try running it on a different device to see if the problem persists. Here are the minimum requirements for ASIAIR to run properly: https://www.yuque.com/zwopkb/asiair/min-requirements

dclemmons39

PMTeam@ZWO When I start the app I get this screen:
When I press 'Enter Device >' I get this screen:
The app is working on my Galaxy S24 Ultra phone.

PMTeam@ZWO

dclemmons39 Thank you for your message. From your screenshots, it appears you need to follow the prompt and click "Go to open" to enable the location services. After doing so, please restart the ASIAIR app, and it should function properly.

dclemmons39

PMTeam@ZWO Here are screen shots after clicking "Go to open"
Then I get this screen:
After clicking on Permissions i get:

dclemmons39

dclemmons39 After restarting ASIAIR I get the same error. Location acces is on for the app but it doesn't recognize this.

PMTeam@ZWO

dclemmons39 Thank you very much for your patience and detailed feedback. I have reported this issue to our development team. Could you please click "Enter device" and send the error logs to help our team further analyze the problem? We appreciate your cooperation. Below is the picture tutorial:

dclemmons39

PMTeam@ZWO Ok the error logs have been sent.

dclemmons39

Is there a way for me to back out this update?

PMTeam@ZWO

dclemmons39 Thank you for your feedback. We have noted this issue and forwarded it to the development team. It will be addressed in a future update.

Corsair

dclemmons39 On Android - yes.

Completely uninstall the App from tablet.

Restart tablet (press and hold power button > restart).

Go here and download the APK file of one of the previous versions (in fact - download them all for future reference): https://www.cloudynights.com/topic/867572-asiair-app-previous-version-apk-downloads-available/?fromsearch=1

Install the APK file to install the Android App.

Then - go to Play Store, go to profile and your Apps, find the ASIAIR and go to the Play Store entry for it, then click on the triple dot menu in the top right and untick auto update option so the ASIAIR App doesn't automatically update.

dclemmons39

Thank you Corsair, that worked. Problem solved.

dclemmons39

How can I restore a previous firmware level?

dclemmons39

Never mind, I think I figured it out.