No sky Atlas in IPad

SVI

After tonight's firmware update the Skymap button is no longer active in my iPad. All the buttons work well but this. Nevermind my Android mobile the button works. Any suggestions?

Thanks in advance

AstroNet@ZWO

SVI Sorry for the inconvenience, have you tried uninstalling the app and reinstalling it?

LA3QMA

SVI my previous post was not ment to "take over" your post.

There are big differences between android/ios devices regarding development.

So my advice after an app and/or firmware upgrade if something doesn't work as you expect is to first make sure that the app is completely closed.

Both ios/android run the app in the background even if you close them. If you are not sure how to completely close apps power off the device for a min. Then you know that no apps should be running.

After that I would start the seestar app and connect to the s50. If you still miss function in the app or it doesn't work then I would un-install and power off the ios/android device.

After powering up install the app again. If it now doesn't work you should if possible report back to zwo or ask for help here in the forum.

And information about ios/android version is always good to know. Using the report a bug function from the app if possible as this sends lots of information to the developer making it easier to solve /help.

pupak

Can you program something that doesn't need to repeat the installation ten times to make it work?

LA3QMA

pupak not sure why you are so negative. I have only three times needed to re -install the app to get a upgrade to work.

I'm a developer for both android and ios and know that it's not always easy to get an app stable. One reason is that there so many variations of ie android. Another thing is that some users often are not systematic when they try to solve whatever problem they have. Also publishing an app that works for the developer can sometimes fail for the end user if ie the app cache has leftover settings etc. That's why betatesters are good to have. But they have to really test things. Many betatesters does it just to be "first" to use new versions and doesn't give feedback.

Anyhow I really like all the updates so far.

When I hough the device there was no promises of mosaic mode or a auto scheduler etc. Now they have said that they work on it. And maybe they have to refactor the app. And if the processor and storage are limited it's also more difficult to make these functions.

pupak

LA3QMA
I also know something about programming from those 40 years of experience. ZWO delays everything on purpose. In AsiAir there is mosaic and planning and it is a trivial matter to transfer it to Seestar. Both systems are 90% identical. It's a business policy, not a programming problem, that's holding everything back, because a new model is being worked on and it has to have everything that's required.

LA3QMA

pupak I have no experience with that product. But it could be that they have changed development tools, development teams etc. Not sure if the AsiAir use the same hardware as the S50. Anyhow i see that there are just as many complaints regarding the app for the dwarf. Thei business policy (zwo) i know nothing about. But it would be in their interest to implement new and better tools for the S50. But if they have a limited team for the S50 we just have to wait and give them more time. And yes we can and should remind them once in a while but its not good for their product or their developing team if we only have focus on whats not working. Regarding thirdparty/opensource/api etc i agree that they should not lock things down. Often third party software boost sales and also that the team get a little competition to make even more and better functions. (Off topic: I have reverse enginered a different product and at some point a few commands was removed but this was due to a less used function and that the product had limited storage for the firmware. But many thirdparty tools was made for the product that the company did not had time to implement as it was a little to spesific for the mainstream user). Maybe we should create a different topic for this discussion as the subject for this was regarding the sky atlas on the ipad.

SVI

I switched off the IPad and amazingly the Skymap works but…once I connects it to the Seestar the problem appears again. So strange: not coonected works and connected fails. I’lo try to reinstall again but the crescent moon. I want to take advantage of this days on vacation and the abscence of moon.

SVI

Tonight it has started to work again. Why? I cannot explain it

Robinb71

Before you start the app I would clear the cache for the app on your iPad, I had issue with the app not working (Android) on my tablet but I found clearing the cache before I start the app works everytime. This also helps when an update comes out and fails to install. Clear the cache only and you'll be good to go.