Exposure failed but camera connects fine

B8neFu4j

I've been having issues with my ASI294MC pro. I have tried multiple software and usb 2.0 and 3.0 and different power supplies and on different PCs but seem to constantly fail to get an exposure. I've tried troubleshooting from many different forums and I've had no luck. It intermittently does take a exposure on continuous preview on the native asi software. On testing, the camera was on the table and it was taking exposures but as it was lifted off the table pointing in different directions the exposures started failing again. The only thing that has not been tried is updating the firmware. Is this something you can potentially help me with?

Kind regards,

Rikesh

Tech@ZWO

B8neFu4j May i know when did you purchase this camera? And please check if the power LED on the camera is on when it exp fails.

Also, could you refer to this guide to catch the SDK log and send to us for further analysis? thank you

how-to-get-sdk-log-without-dbgview-on-windows.pdf

549kB

B8neFu4j

Hi,

I purchased the camera off someone second hand. He told me it worked completely fine for him but ever since I've got it, I haven't been able to use it. The LED light on the camera comes on when the exposure fails.

I have attached the log file from a previous attempt of taking an image on ASI Studio.

Thanks

Tech@ZWO

B8neFu4j Please test with different USB cables and 12V 3A power supplies first, some bad cable or low power supply may cause this problem.
If the problem remains, please refer to the first way to catch the SDK log and send to us, thank you.
https://zwoastro.yuque.com/olyczd/sfwyw6/gzs2o1morf0h6501

B8neFu4j

Hi there,

I have tried the above suggested and still no luck with exposures. I have attached a copy of the SDK log

2024-09-02 20:15:02,038: INFO ASICamera : [CCameraBase::LoadSetting]: LoadSetting
2024-09-02 20:15:02,040: INFO ASICamera : [CCameraBase:😮penCamera]: open camera success
2024-09-02 20:15:02,040: INFO ASICamera : [CCameraFX3::GetFirmwareVer]: Ver return 1: 0x50
2024-09-02 20:15:02,042: INFO ASICamera : [CCameraBase:😮penCamera]: ********USB2.0 Host********
2024-09-02 20:15:02,042: INFO ASICamera : [ASIOpenCamera]: iPtIndex0: \?\usb#vid_03c3&pid_294f#6&2745fad3&1&1#{c5b27530-3592-4e87-9e99-c2bafd5e5692}
2024-09-02 20:15:02,042: INFO ASICamera : [ASIOpenCamera]: pCamera iCameraID=0 is opened
2024-09-02 20:15:02,042: INFO ASICamera : [ASICloseCamera]: camera ID:0 >>
2024-09-02 20:15:02,043: INFO ASICamera : [CCameraCool::StopAutoTempThr]: AutoTempThr wait >
2024-09-02 20:15:02,043: INFO ASICamera : [CCameraCool::StopAutoTempThr]: AutoTempThr wait <
2024-09-02 20:15:02,043: INFO ASICamera : [CCameraBase::CloseCamera]: camera closed
2024-09-02 20:15:02,043: INFO ASICamera : [CCameraBase::_CCameraBase]: _CCameraBase
2024-09-02 20:15:02,043: INFO ASICamera : [CCameraFX3::_CCameraFX3]: _CCameraFX3
2024-09-02 20:15:02,043: INFO ASICamera : [ASICloseCamera]: pCamera iCameraID=0 deleted
2024-09-02 20:15:02,043: INFO ASICamera : [ASICloseCamera]: ->
2024-09-02 20:15:02,043: INFO ASICamera : [ASICloseCamera]: <-
2024-09-02 20:15:02,043: INFO ASICamera : [ASIGetCameraProperty]: ASIGetCameraProperty idx0 <<
2024-09-02 20:15:03,621: INFO ASICamera : [ASIOpenCamera]: camera ID:0 >>
2024-09-02 20:15:03,621: INFO ASICamera : [CCameraFX3::CCameraFX3]: ASICamera SDK Ver: 1, 36, 0, 0, build: 08071005
2024-09-02 20:15:03,621: INFO ASICamera : [CCameraBase::SysInfo]: Windows 10 Home
2024-09-02 20:15:03,621: INFO ASICamera : [CCameraBase::SysInfo]: Win32
2024-09-02 20:15:03,621: INFO ASICamera : [CCameraCool::InitCooling]: DA_Min:40.00, I_Max:6.01
2024-09-02 20:15:03,621: INFO ASICamera : [CCameraS294MC_Pro::CCameraS294MC_Pro]: CCAMERA::CCAMERA()
2024-09-02 20:15:03,621: INFO ASICamera : [CCameraBase::LoadSetting]: LoadSetting
2024-09-02 20:15:03,625: INFO ASICamera : [CCameraBase:😮penCamera]: open camera success
2024-09-02 20:15:03,626: INFO ASICamera : [CCameraFX3::GetFirmwareVer]: Ver return 1: 0x50
2024-09-02 20:15:03,626: INFO ASICamera : [CCameraBase:😮penCamera]: ********USB2.0 Host********
2024-09-02 20:15:03,627: INFO ASICamera : [ASIOpenCamera]: iPtIndex0: \?\usb#vid_03c3&pid_294f#6&2745fad3&1&1#{c5b27530-3592-4e87-9e99-c2bafd5e5692}
2024-09-02 20:15:03,627: INFO ASICamera : [ASIOpenCamera]: pCamera iCameraID=0 is opened
2024-09-02 20:15:03,628: INFO ASICamera : [ASIInitCamera]: camera ID:0 >>
2024-09-02 20:15:03,634: INFO ASICamera : [InsertBufThd]: InsertBufThr begin
2024-09-02 20:15:03,637: INFO ASICamera : [CCameraBase::ReadFromFLAHAndUnCompress]: LoadHPC: Compressed length: 31370 :
2024-09-02 20:15:03,683: INFO ASICamera : [CCameraBase::AdjustHPCTable]: AdjustHPCTable >
2024-09-02 20:15:03,740: INFO ASICamera : [CCameraBase::AdjustHPCTable]: HPC Dead pixel:9996
2024-09-02 20:15:03,740: INFO ASICamera : [CCameraBase::SetHPCStates]: Load HPC table success
2024-09-02 20:15:03,891: INFO ASICamera : [AutoTempFunc]: Thread AutoTemp start!
2024-09-02 20:15:03,894: INFO ASICamera : [CCameraCool:😛ID_init]: p0.20 d0.60
2024-09-02 20:15:04,007: INFO ASICamera : [CCameraS294MC_Pro::SetCMOSClk]: set clk 20000 M!
2024-09-02 20:15:04,029: INFO ASICamera : [CCameraS294MC_Pro::SetFPSPerc]: Sensor clk:20000 fps:16.26 size:190.12 value:40 pkg:852, SensorPkg:3067
2024-09-02 20:15:04,029: INFO ASICamera : [CCameraS294MC_Pro::SetFPSPerc]: FPGA output size:17.31, fps:1.48 , fPercent:4.33
2024-09-02 20:15:04,029: INFO ASICamera : [CCameraS294MC_Pro::SetExp]: VMAX:0x93a SSH1:0X5 VBLK:0Xff pkg:852
2024-09-02 20:15:04,029: INFO ASICamera : [CCameraS294MC_Pro::SetExp]: 1h:21.30us 1f:60505 mode:0 timeus:100000
2024-09-02 20:15:04,043: INFO ASICamera : [CCameraS294MC_Pro::SetGain]: Gain digital:0 Analog:0
2024-09-02 20:15:04,043: INFO ASICamera : [CCameraS294MC_Pro::SetExp]: VMAX:0x93a SSH1:0X5 VBLK:0Xff pkg:852
2024-09-02 20:15:04,043: INFO ASICamera : [CCameraS294MC_Pro::SetExp]: 1h:21.30us 1f:60505 mode:0 timeus:100000
2024-09-02 20:15:04,054: INFO ASICamera : [ASISetROIFormat]: set camera ID 0: width:4144, height:2822, bin:1, ImgType:0
2024-09-02 20:15:04,054: INFO ASICamera : [CCameraBase::IsHPCChange]: not changed, return
2024-09-02 20:15:04,054: INFO ASICamera : [CCameraS294MC_Pro::SetStartPos]: Crop V-Win Cut:0, Pos:0, VMAXmin:1444.
2024-09-02 20:15:04,054: INFO ASICamera : [CCameraS294MC_Pro::SetStartPos]: Crop H-Trimming Start:48, End:4192, HMAXmin:1730.
2024-09-02 20:15:04,061: INFO ASICamera : [CCameraS294MC_Pro::SetExp]: VMAX:0x93a SSH1:0X5 VBLK:0Xff pkg:852
2024-09-02 20:15:04,061: INFO ASICamera : [CCameraS294MC_Pro::SetExp]: 1h:21.30us 1f:60505 mode:0 timeus:100000
2024-09-02 20:15:04,073: INFO ASICamera : [CCameraS294MC_Pro::Cam_SetResolution]: SetResolution! start pos x:0 y:0 iHeight:2822 iWidth:4144
2024-09-02 20:15:04,073: INFO ASICamera : [CCameraS294MC_Pro::Cam_SetResolution]: Crop Write_Vsize:2884, Y_Out_Size:2868.
2024-09-02 20:15:04,096: INFO ASICamera : [CCameraS294MC_Pro::SetFPSPerc]: Sensor clk:20000 fps:16.26 size:190.12 value:40 pkg:852, SensorPkg:3067
2024-09-02 20:15:04,096: INFO ASICamera : [CCameraS294MC_Pro::SetFPSPerc]: FPGA output size:17.31, fps:1.48 , fPercent:4.33
2024-09-02 20:15:04,096: INFO ASICamera : [CCameraS294MC_Pro::SetExp]: VMAX:0x93a SSH1:0X5 VBLK:0Xff pkg:852
2024-09-02 20:15:04,096: INFO ASICamera : [CCameraS294MC_Pro::SetExp]: 1h:21.30us 1f:60505 mode:0 timeus:100000
2024-09-02 20:15:04,107: INFO ASICamera : [CCameraS294MC_Pro::SetExp]: VMAX:0x93a SSH1:0X5 VBLK:0Xff pkg:852
2024-09-02 20:15:04,107: INFO ASICamera : [CCameraS294MC_Pro::SetExp]: 1h:21.30us 1f:60505 mode:0 timeus:100000
2024-09-02 20:15:04,117: INFO ASICamera : [ASIInitCamera]: SN:1516100405080900
2024-09-02 20:15:04,117: INFO ASICamera : [ASIGetNumOfConnectedCameras]: ASIGetNumOfConnectedCameras >>
2024-09-02 20:15:04,121: INFO ASICamera : [ASIGetNumOfConnectedCameras]: LocationPath PCIROOT(0)#PCI(1400)#USBROOT(0)#USB(1)#USB(1)
2024-09-02 20:15:04,121: INFO ASICamera : [ASIGetNumOfConnectedCameras]: LocationInfo Port#0001.Hub#0002
2024-09-02 20:15:04,121: INFO ASICamera : [ASIGetNumOfConnectedCameras]: DevPath \?\usb#vid_03c3&pid_294f#6&2745fad3&1&1#{c5b27530-3592-4e87-9e99-c2bafd5e5692}
2024-09-02 20:15:04,121: INFO ASICamera : [ASIGetNumOfConnectedCameras]: Camera PID:0x294f: \?\usb#vid_03c3&pid_294f#6&2745fad3&1&1#{c5b27530-3592-4e87-9e99-c2bafd5e5692}
2024-09-02 20:15:04,121: INFO ASICamera : [CCameraFX3::GetFirmwareVer]: Ver return 1: 0x50
2024-09-02 20:15:04,121: INFO ASICamera : [FindDevPathIndex]: index: 0, \?\usb#vid_03c3&pid_294f#6&2745fad3&1&1#{c5b27530-3592-4e87-9e99-c2bafd5e5692}, ID: 0, \?\usb#vid_03c3&pid_294f#6&2745fad3&1&1#{c5b27530-3592-4e87-9e99-c2bafd5e5692}
2024-09-02 20:15:04,122: INFO ASICamera : [ASIGetNumOfConnectedCameras]: num 1 <<
2024-09-02 20:15:04,122: INFO ASICamera : [ASIGetCameraProperty]: ASIGetCameraProperty idx0 >>
2024-09-02 20:15:04,122: INFO ASICamera : [FindDevPathIndex]: index: 0, \?\usb#vid_03c3&pid_294f#6&2745fad3&1&1#{c5b27530-3592-4e87-9e99-c2bafd5e5692}, ID: 0, \?\usb#vid_03c3&pid_294f#6&2745fad3&1&1#{c5b27530-3592-4e87-9e99-c2bafd5e5692}
2024-09-02 20:15:04,122: INFO ASICamera : [ASIGetCameraProperty]: ASIGetCameraProperty => ASIOpenCamera
2024-09-02 20:15:04,122: INFO ASICamera : [ASIOpenCamera]: camera ID:0 >>
2024-09-02 20:15:04,122: INFO ASICamera : [ASIOpenCamera]: camera of ID0 is already opened
2024-09-02 20:15:04,122: INFO ASICamera : [ASIGetCameraProperty]: ASIGetCameraProperty idx0 <<
2024-09-02 20:15:04,122: INFO ASICamera : [ASISetROIFormat]: set camera ID 0: width:4144, height:2822, bin:1, ImgType:2
2024-09-02 20:15:04,135: INFO ASICamera : [CCameraBase::IsHPCChange]: not changed, return
2024-09-02 20:15:04,135: INFO ASICamera : [CCameraS294MC_Pro::SetStartPos]: Crop V-Win Cut:0, Pos:0, VMAXmin:1444.
2024-09-02 20:15:04,135: INFO ASICamera : [CCameraS294MC_Pro::SetStartPos]: Crop H-Trimming Start:48, End:4192, HMAXmin:1730.
2024-09-02 20:15:04,142: INFO ASICamera : [CCameraS294MC_Pro::SetExp]: VMAX:0x93a SSH1:0X5 VBLK:0Xff pkg:852
2024-09-02 20:15:04,142: INFO ASICamera : [CCameraS294MC_Pro::SetExp]: 1h:21.30us 1f:60505 mode:0 timeus:100000
2024-09-02 20:15:04,154: INFO ASICamera : [CCameraS294MC_Pro::Cam_SetResolution]: SetResolution! start pos x:0 y:0 iHeight:2822 iWidth:4144
2024-09-02 20:15:04,154: INFO ASICamera : [CCameraS294MC_Pro::Cam_SetResolution]: Crop Write_Vsize:2884, Y_Out_Size:2868.
2024-09-02 20:15:04,175: INFO ASICamera : [CCameraS294MC_Pro::SetFPSPerc]: Sensor clk:20000 fps:16.26 size:380.24 value:40 pkg:852, SensorPkg:3067
2024-09-02 20:15:04,175: INFO ASICamera : [CCameraS294MC_Pro::SetFPSPerc]: FPGA output size:17.31, fps:0.74 , fPercent:4.33
2024-09-02 20:15:04,175: INFO ASICamera : [CCameraS294MC_Pro::SetExp]: VMAX:0x93a SSH1:0X5 VBLK:0Xff pkg:852
2024-09-02 20:15:04,175: INFO ASICamera : [CCameraS294MC_Pro::SetExp]: 1h:21.30us 1f:60505 mode:0 timeus:100000
2024-09-02 20:15:04,186: INFO ASICamera : [CCameraS294MC_Pro::SetExp]: VMAX:0x93a SSH1:0X5 VBLK:0Xff pkg:852
2024-09-02 20:15:04,186: INFO ASICamera : [CCameraS294MC_Pro::SetExp]: 1h:21.30us 1f:60505 mode:0 timeus:100000
2024-09-02 20:15:04,197: INFO ASICamera : [ASISetStartPos]: set camera ID 0: StartPos: (0,0)
2024-09-02 20:15:04,197: INFO ASICamera : [CCameraBase::IsHPCChange]: not changed, return
2024-09-02 20:15:04,197: INFO ASICamera : [CCameraS294MC_Pro::SetStartPos]: Crop V-Win Cut:0, Pos:0, VMAXmin:1444.
2024-09-02 20:15:04,197: INFO ASICamera : [CCameraS294MC_Pro::SetStartPos]: Crop H-Trimming Start:48, End:4192, HMAXmin:1730.
2024-09-02 20:15:04,204: INFO ASICamera : [CCameraS294MC_Pro::SetExp]: VMAX:0x93a SSH1:0X5 VBLK:0Xff pkg:852
2024-09-02 20:15:04,204: INFO ASICamera : [CCameraS294MC_Pro::SetExp]: 1h:21.30us 1f:60505 mode:0 timeus:100000
2024-09-02 20:15:04,216: INFO ASICamera : [ASISetControlValue]: set camera ID 0: control 9, val 0, auto 0
2024-09-02 20:15:04,216: INFO ASICamera : [ASISetControlValue]: set camera ID 0: control 2, val 50, auto 0
2024-09-02 20:15:04,217: INFO ASICamera : [ASISetControlValue]: set camera ID 0: control 13, val 0, auto 0
2024-09-02 20:15:04,217: INFO ASICamera : [ASISetControlValue]: set camera ID 0: control 14, val 0, auto 0
2024-09-02 20:15:04,217: INFO ASICamera : [ASISetControlValue]: set camera ID 0: control 7, val 0, auto 0
2024-09-02 20:15:04,217: INFO ASICamera : [ASISetControlValue]: set camera ID 0: control 20, val 0, auto 0
2024-09-02 20:15:04,217: INFO ASICamera : [ASISetControlValue]: set camera ID 0: control 6, val 40, auto 0
2024-09-02 20:15:04,226: INFO ASICamera : [CCameraS294MC_Pro::SetFPSPerc]: Sensor clk:20000 fps:16.26 size:380.24 value:40 pkg:852, SensorPkg:3067
2024-09-02 20:15:04,226: INFO ASICamera : [CCameraS294MC_Pro::SetFPSPerc]: FPGA output size:17.31, fps:0.74 , fPercent:4.33
2024-09-02 20:15:04,226: INFO ASICamera : [CCameraS294MC_Pro::SetExp]: VMAX:0x93a SSH1:0X5 VBLK:0Xff pkg:852
2024-09-02 20:15:04,226: INFO ASICamera : [CCameraS294MC_Pro::SetExp]: 1h:21.30us 1f:60505 mode:0 timeus:100000
2024-09-02 20:15:04,237: INFO ASICamera : [ASISetControlValue]: set camera ID 0: control 0, val 0, auto 0
2024-09-02 20:15:04,240: INFO ASICamera : [CCameraS294MC_Pro::SetGain]: Gain digital:0 Analog:0
2024-09-02 20:15:04,240: INFO ASICamera : [ASISetControlValue]: set camera ID 0: control 1, val 0, auto 0
2024-09-02 20:15:04,240: INFO ASICamera : [CCameraBase::SetControlValue]: SetExp-> 32, auto: 0
2024-09-02 20:15:04,240: INFO ASICamera : [CCameraS294MC_Pro::CalcMaxFPS]: calc fps-clk:20000 data:17.3 fps:0.7 pkg:852
2024-09-02 20:15:04,240: INFO ASICamera : [CCameraS294MC_Pro::SetExp]: VMAX:0x5a4 SSH1:0X5a3 VBLK:0Xff pkg:852
2024-09-02 20:15:04,240: INFO ASICamera : [CCameraS294MC_Pro::SetExp]: 1h:21.30us 1f:60505 mode:0 timeus:32
2024-09-02 20:15:04,251: INFO ASICamera : [ASISetControlValue]: set camera ID 0: control 18, val 0, auto 0
2024-09-02 20:15:04,251: INFO ASICamera : [ASISetControlValue]: set camera ID 0: control 3, val 50, auto 0
2024-09-02 20:15:04,255: INFO ASICamera : [ASISetControlValue]: set camera ID 0: control 4, val 50, auto 0
2024-09-02 20:15:04,258: INFO ASICamera : [ASISetControlValue]: set camera ID 0: control 5, val 30, auto 0
2024-09-02 20:15:04,269: INFO ASICamera : [ASISetControlValue]: set camera ID 0: control 16, val 17, auto 0
2024-09-02 20:15:04,269: INFO ASICamera : [CCameraCool:😛ID_init]: p0.20 d0.60
2024-09-02 20:15:04,277: INFO ASICamera : [ASISetControlValue]: set camera ID 0: control 1, val 2000000, auto 0
2024-09-02 20:15:04,277: INFO ASICamera : [CCameraBase::SetControlValue]: SetExp-> 2000000, auto: 0
2024-09-02 20:15:04,277: INFO ASICamera : [CCameraS294MC_Pro::SetExp]: Enter long exp mode
2024-09-02 20:15:04,277: INFO ASICamera : [CCameraS294MC_Pro::SetExp]: VMAX:0x5a4 SSH1:0X19 VBLK:0Xfffe pkg:852
2024-09-02 20:15:04,278: INFO ASICamera : [CCameraS294MC_Pro::SetExp]: 1h:21.30us 1f:60505 mode:1 timeus:2000000
2024-09-02 20:15:04,290: INFO ASICamera : [ASISetControlValue]: set camera ID 0: control 0, val 120, auto 0
2024-09-02 20:15:04,294: INFO ASICamera : [CCameraS294MC_Pro::SetGain]: Gain digital:0 Analog:0
2024-09-02 20:15:06,030: INFO ASICamera : [CCameraBase::StartCapture]: start capture create thread
2024-09-02 20:15:06,033: INFO ASICamera : [WorkingFunc]: working thread begin!
2024-09-02 20:15:06,033: INFO ASICamera : [CirBuf::ResetCirBuff]: Rst
2024-09-02 20:15:06,151: INFO ASICamera : [WorkingFunc]: Begin long exp 2000
2024-09-02 20:15:10,371: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 0
2024-09-02 20:15:10,371: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 1
2024-09-02 20:15:10,371: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 2
2024-09-02 20:15:10,371: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 3
2024-09-02 20:15:10,371: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 4
2024-09-02 20:15:10,371: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 5
2024-09-02 20:15:10,371: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 6
2024-09-02 20:15:10,371: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 7
2024-09-02 20:15:10,371: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 8
2024-09-02 20:15:10,371: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 9
2024-09-02 20:15:10,371: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 10
2024-09-02 20:15:10,371: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 11
2024-09-02 20:15:10,371: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 12
2024-09-02 20:15:10,371: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 13
2024-09-02 20:15:10,371: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 14
2024-09-02 20:15:10,371: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 15
2024-09-02 20:15:10,371: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 16
2024-09-02 20:15:10,371: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 17
2024-09-02 20:15:10,371: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 18
2024-09-02 20:15:10,371: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 19
2024-09-02 20:15:10,371: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 20
2024-09-02 20:15:10,371: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 21
2024-09-02 20:15:10,371: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 22
2024-09-02 20:15:10,371: INFO ASICamera : [WorkingFunc]: Long exp:Get one Frame 2000
2024-09-02 20:15:10,371: INFO ASICamera : [WorkingFunc]: Buffer status:1
2024-09-02 20:15:10,371: INFO ASICamera : [WorkingFunc]: Data in cache is invalid, could not reload!
2024-09-02 20:15:10,371: INFO ASICamera : [CCameraFX3::GetFirmwareVer]: Ver return 1: 0x50
2024-09-02 20:15:10,371: INFO ASICamera : [WorkingFunc]: Failed to get data. Buffer status: 0x1
2024-09-02 20:15:10,371: INFO ASICamera : [WorkingFunc]: get len:0x0 drop:1 frametime:1411767us waittime:0ms
2024-09-02 20:15:10,482: INFO ASICamera : [CCameraFX3::ResetDevice]: ResetDevice
2024-09-02 20:15:10,482: INFO ASICamera : [WorkingFunc]: after ResetDevice
2024-09-02 20:15:10,482: INFO ASICamera : [WorkingFunc]: drop frames:1
2024-09-02 20:15:10,482: INFO ASICamera : [WorkingFunc]: snap Exp: EXP_FAILED:1
2024-09-02 20:15:10,482: INFO ASICamera : [WorkingFunc]: working thread exit!
2024-09-02 20:15:13,631: INFO ASICamera : [ASISetControlValue]: set camera ID 0: control 1, val 1000, auto 0
2024-09-02 20:15:13,631: INFO ASICamera : [CCameraBase::SetControlValue]: SetExp-> 1000, auto: 0
2024-09-02 20:15:13,634: INFO ASICamera : [CCameraS294MC_Pro::SetExp]: Exit long exp mode
2024-09-02 20:15:13,634: INFO ASICamera : [CCameraS294MC_Pro::CalcMaxFPS]: calc fps-clk:20000 data:17.3 fps:0.7 pkg:852
2024-09-02 20:15:13,634: INFO ASICamera : [CCameraS294MC_Pro::SetExp]: VMAX:0x5a4 SSH1:0X58d VBLK:0Xff pkg:852
2024-09-02 20:15:13,634: INFO ASICamera : [CCameraS294MC_Pro::SetExp]: 1h:21.30us 1f:60505 mode:0 timeus:1000
2024-09-02 20:15:14,381: INFO ASICamera : [CCameraBase::StartCapture]: start capture create thread
2024-09-02 20:15:14,381: INFO ASICamera : [WorkingFunc]: working thread begin!
2024-09-02 20:15:14,381: INFO ASICamera : [CirBuf::ResetCirBuff]: Rst
2024-09-02 20:15:17,363: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 0
2024-09-02 20:15:17,364: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 1
2024-09-02 20:15:17,364: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 2
2024-09-02 20:15:17,365: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 3
2024-09-02 20:15:17,366: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 4
2024-09-02 20:15:17,366: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 5
2024-09-02 20:15:17,367: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 6
2024-09-02 20:15:17,367: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 7
2024-09-02 20:15:17,368: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 8
2024-09-02 20:15:17,368: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 9
2024-09-02 20:15:17,369: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 10
2024-09-02 20:15:17,369: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 11
2024-09-02 20:15:17,369: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 12
2024-09-02 20:15:17,369: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 13
2024-09-02 20:15:17,369: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 14
2024-09-02 20:15:17,369: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 15
2024-09-02 20:15:17,369: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 16
2024-09-02 20:15:17,369: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 17
2024-09-02 20:15:17,369: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 18
2024-09-02 20:15:17,369: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 19
2024-09-02 20:15:17,369: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 20
2024-09-02 20:15:17,369: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 21
2024-09-02 20:15:17,369: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 22
2024-09-02 20:15:17,369: INFO ASICamera : [WorkingFunc]: get len:0x0 drop:1 frametime:1411767us waittime:0ms
2024-09-02 20:15:17,369: INFO ASICamera : [WorkingFunc]: nothing get count:1
2024-09-02 20:15:17,369: INFO ASICamera : [WorkingFunc]: snap Exp: EXP_FAILED:1
2024-09-02 20:15:17,379: INFO ASICamera : [WorkingFunc]: working thread exit!
2024-09-02 20:15:21,340: INFO ASICamera : [ASISetControlValue]: set camera ID 0: control 1, val 2000000, auto 0
2024-09-02 20:15:21,340: INFO ASICamera : [CCameraBase::SetControlValue]: SetExp-> 2000000, auto: 0
2024-09-02 20:15:21,340: INFO ASICamera : [CCameraS294MC_Pro::SetExp]: Enter long exp mode
2024-09-02 20:15:21,340: INFO ASICamera : [CCameraS294MC_Pro::SetExp]: VMAX:0x5a4 SSH1:0X19 VBLK:0Xfffe pkg:852
2024-09-02 20:15:21,340: INFO ASICamera : [CCameraS294MC_Pro::SetExp]: 1h:21.30us 1f:60505 mode:1 timeus:2000000
2024-09-02 20:15:24,194: INFO ASICamera : [ASISetControlValue]: set camera ID 0: control 1, val 10000000, auto 0
2024-09-02 20:15:24,194: INFO ASICamera : [CCameraBase::SetControlValue]: SetExp-> 10000000, auto: 0
2024-09-02 20:15:24,194: INFO ASICamera : [CCameraS294MC_Pro::SetExp]: VMAX:0x5a4 SSH1:0X19 VBLK:0Xfffe pkg:852
2024-09-02 20:15:24,194: INFO ASICamera : [CCameraS294MC_Pro::SetExp]: 1h:21.30us 1f:60505 mode:1 timeus:10000000
2024-09-02 20:15:24,873: INFO ASICamera : [CCameraBase::StartCapture]: start capture create thread
2024-09-02 20:15:24,880: INFO ASICamera : [WorkingFunc]: working thread begin!
2024-09-02 20:15:24,880: INFO ASICamera : [CirBuf::ResetCirBuff]: Rst
2024-09-02 20:15:24,991: INFO ASICamera : [WorkingFunc]: Begin long exp 10000
2024-09-02 20:15:37,141: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 0
2024-09-02 20:15:37,141: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 1
2024-09-02 20:15:37,141: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 2
2024-09-02 20:15:37,141: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 3
2024-09-02 20:15:37,141: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 4
2024-09-02 20:15:37,141: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 5
2024-09-02 20:15:37,141: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 6
2024-09-02 20:15:37,141: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 7
2024-09-02 20:15:37,141: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 8
2024-09-02 20:15:37,141: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 9
2024-09-02 20:15:37,141: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 10
2024-09-02 20:15:37,141: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 11
2024-09-02 20:15:37,141: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 12
2024-09-02 20:15:37,141: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 13
2024-09-02 20:15:37,141: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 14
2024-09-02 20:15:37,141: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 15
2024-09-02 20:15:37,141: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 16
2024-09-02 20:15:37,141: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 17
2024-09-02 20:15:37,141: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 18
2024-09-02 20:15:37,141: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 19
2024-09-02 20:15:37,141: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 20
2024-09-02 20:15:37,141: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 21
2024-09-02 20:15:37,141: INFO ASICamera : [WorkingFunc]: wait for xfer error:997 22
2024-09-02 20:15:37,141: INFO ASICamera : [WorkingFunc]: Long exp:Get one Frame 10000
2024-09-02 20:15:37,141: INFO ASICamera : [WorkingFunc]: Buffer status:1
2024-09-02 20:15:37,141: INFO ASICamera : [WorkingFunc]: Data in cache is invalid, could not reload!
2024-09-02 20:15:37,141: INFO ASICamera : [CCameraFX3::GetFirmwareVer]: Ver return 1: 0x50
2024-09-02 20:15:37,141: INFO ASICamera : [WorkingFunc]: Failed to get data. Buffer status: 0x1
2024-09-02 20:15:37,141: INFO ASICamera : [WorkingFunc]: get len:0x0 drop:1 frametime:1411767us waittime:0ms
2024-09-02 20:15:37,255: INFO ASICamera : [CCameraFX3::ResetDevice]: ResetDevice
2024-09-02 20:15:37,255: INFO ASICamera : [WorkingFunc]: after ResetDevice
2024-09-02 20:15:37,255: INFO ASICamera : [WorkingFunc]: drop frames:1
2024-09-02 20:15:37,255: INFO ASICamera : [WorkingFunc]: snap Exp: EXP_FAILED:1
2024-09-02 20:15:37,267: INFO ASICamera : [WorkingFunc]: working thread exit!
2024-09-02 20:15:42,170: INFO ASICamera : [ASICloseCamera]: camera ID:0 >>
2024-09-02 20:15:42,170: INFO ASICamera : [CCameraCool::StopAutoTempThr]: AutoTempThr wait >
2024-09-02 20:15:42,170: INFO ASICamera : [ThreadCtrl::Stop]: WaitForSingleObject >
2024-09-02 20:15:42,186: INFO ASICamera : [AutoTempFunc]: Thread AutoTemp Exit! Cooler is turned off
2024-09-02 20:15:42,186: INFO ASICamera : [ThreadCtrl::Stop]: WaitForSingleObject <
2024-09-02 20:15:42,186: INFO ASICamera : [CCameraCool::StopAutoTempThr]: AutoTempThr wait <
2024-09-02 20:15:42,188: INFO ASICamera : [CCameraBase::SaveSetting]: save REG
2024-09-02 20:15:42,189: INFO ASICamera : [CCameraBase::CloseCamera]: camera closed
2024-09-02 20:15:42,189: INFO ASICamera : [CCameraBase::_CCameraBase]: _CCameraBase
2024-09-02 20:15:42,189: INFO ASICamera : [CirBuf::StopInstBufThr]: >> wait InsertBufThr exit
2024-09-02 20:15:42,189: INFO ASICamera : [ThreadCtrl::Stop]: WaitForSingleObject >
2024-09-02 20:15:42,189: INFO ASICamera : [InsertBufThd]: thread InsertBufThd Exit
2024-09-02 20:15:42,189: INFO ASICamera : [ThreadCtrl::Stop]: WaitForSingleObject <
2024-09-02 20:15:42,189: INFO ASICamera : [CirBuf::StopInstBufThr]: << wait InsertBufThr exit
2024-09-02 20:15:42,189: INFO ASICamera : [CCameraFX3::_CCameraFX3]: _CCameraFX3
2024-09-02 20:15:42,189: INFO ASICamera : [ASICloseCamera]: pCamera iCameraID=0 deleted
2024-09-02 20:15:42,189: INFO ASICamera : [ASICloseCamera]: ->
2024-09-02 20:15:42,189: INFO ASICamera : [ASICloseCamera]: <-

Tech@ZWO

B8neFu4j Thanks, and sorry to tell you that your camera may need to be shipped back for repair. You can contact the seller for after-sales service.

B8neFu4j

Thank you, do you know how long the whole process will take.? I am shipping from the UK

Tech@ZWO

B8neFu4j Usually we will finish the inspection and repair within 14 days after we receive the returns.
But the transit time is uncontrollable. where did you purchase the camera? you can ship it back to them

B8neFu4j

Hi there, may I have the full delivery address including postcode please?

Thank you

B8neFu4j

thank you,

could you please provide the full address including postcode so i know exactly where to send it please?

Tech@ZWO

B8neFu4j Where did you purchase the camera? from dealers or our official website?