New firmware, new bugs

starnet

This is something I have never seen in 8 months, before the latest 2.95 firmware update. New software, new bugs.

Towards the end of a long 5 hour session last night, the S50 firmware crashed. The WiFi connection was still up, but SeeStar would not enter stargazing mode. Some kind of error dialog box showed up for just a fraction of a second but disappeared before you could even read it and the app would just revert to the main screen. After many failed attempts I managed to screenshot the error message, I do not know if this helps with debugging this or not:

Restarting the app did not help, restarting the S50 did fix the problem but I had to go through the leveling procedure all over again. Another maybe important detail, I had two Android phones, each one with its own SeeStar app, connected to the S50 at the time.

marvindj

starnet I'd encourage you to open a ticket via the Seestar app and include logs. Perhaps there is sufficient information for ZWO to debug this issue. There is an S50 tutorial on how to open a ticket. Make sure you are logged on via the Seestar app otherwise you won't see the ticket capability.

Bertus

Hi, I had exactly the same see my recent post ''Error code 318'', it happend after the update V2.00/2.95.
Unfortunately my scope is blocked after that in any mode i got the error code 318.
After reporting the bug report, contact ZWO, ect, ect finally yesterday i shipped Seestart back to ZWO for repair.
In my post 3 days ago i asked what is code 318 because i want to know it...
I think it has to do with it cannot do exposures anymore anyway i don't know....

After startgazing i switched off Seestar by slide switch Android phone, after next time switching on i was frozen in this Error 318.

marvindj

Bertus I am curious as to where you had to ship the unit. Did you ship back to the distributor or back to ZWO directly? If shipped to ZWO, does that require a shipment back to China or is there a North American facility that can deal with potential hardware issues? And if still under warranty, are the shipment costs covered by distributor/ZWO?

Thanks

Bertus

Marvindj>>I shipped back to ZWO directly i had no other choise while it's frozen error 318.
I purchased directly from Seestar website while here in Netherlands it's €250,- more expensive so i toke the change.
Now i know i will not do that anymore and simply buy it in a shop, than they will ship it back also.
So i shipped back on my own cost, upload the invoice in ZWO ticket/platform and request how i can claim my €48,- shipping cost's, until now no answer about that but i shipped last Friday so i am patience.

support

Hello, I am very sorry to bring you an unpleasant experience, can you restart the device back to normal, if Seestar has been displaying the 318 code, then you need to return to the factory for repair, please contact your purchase channel for repair.