Error 318

Mohmiim

I just got my Seestar S50 last night; I can connect to it using my phone and can open/close the arm. But I can not use any photo mode and I keep getting error 318

any ideas ?

Mohmiim

After trying resetting the telescope and redoing the setup and still failing, I finally found the solution, deleting the app and reinstalling it then it worked fine for few hours then the problem happened again. Dletwling the app again and reinstalling it fixed it again. Not convient but at least it works

Tech@ZWO

Mohmiim Could you please submit a bug report in the Seestar app settings if the problem appear next time? it helps for further analysis, thank you

Mohmiim

I did open a bug and attached the logs last week but never got any updates

Tech@ZWO

Mohmiim What is your BT number? i will confirm with our team, thanks.

Mohmiim

Tech@ZWO

BT20241018377795S

kaiyung

I got exactly the same issue. Brand new Seestar, newest firmware 3.58

Bug filed as well.

Tech@ZWO

kaiyung Sorry for the trouble you have, could you refer to this to submit a bug report as well? we will analyze the log.

kaiyung The new unit I received was a customer returned one with messed up configuration.

For this, All products we sell are brand new, and won't have this situation, may I know what configuration problem you have and the purchasing details? please submit a ticket here and our after-sales team will direct handle this for you. thanks.
https://support.zwoastro.com/

kaiyung

Found the problem. Zwo, it's on you. The new unit I received was a customer returned one with messed up configuration.

clipper99

kaiyung

That's not cool ZWO!!!