Shipping Time: Page 2 - ZWO User Forum

Shipping Time

Eae468wI

Hello, can you please check shipping status of Order #SS7636303?

thank you very much

Support@Seestar

Eae468wI I apologize for the inconvenience. Due to our suspension of shipping on December 21st, unfortunately, your order will only be shipped in February.

Eae468wI

Support@Seestar

ok thank you!

Simon PARIS

Hello, I ordered an s30 via paypal and for my part I can't create an account on the seestar sales site ( https://store.seestar.com/fr ) so I have no order status information and can't get any response from ZWO support or store.seestar.com...
How can I get news about my order?
Does anyone have this problem too?
Order #SS8559303

Thanks
L.

Support@Seestar

Simon PARIS Your order will also be shipped in February, and tracking information will be sent to you once the shipment is made.
Please send me your email address, and delete it immediately after sending. I will help you register an account. When I send you the verification code, please do not click the button to send the code yourself. You don't need to do anything, just wait for me to send the code and then enter it.

Simon PARIS

Support@Seestar Done! thank you!

carl.kies

Support@Seestar I received it on Monday - thank you!

Support@Seestar

carl.kies You're welcome! I look forward to seeing your amazing photos.

Support@Seestar

Simon PARIS Your verification code is 250116, and it will expire at midnight on the 19th.

Simon PARIS

Support@Seestar Hello, thank you for your help,
Now that I have this verification code, where should I enter it? What is the exact procedure?
-I go to store.seestar.com/fr....?
-I try to log in?
-I click on "Have you forgotten your password?"
Because if I click on it, I am just asked to enter my email to receive a verification email...?
Not to enter the code that you sent it.
Thank you and have a nice day

Support@Seestar

Simon PARIS
All you need to do is put your email address into the account and the verification code I sent you into the verification code place.

Simon PARIS

Support@Seestar ok sorry but i don't see any " verification code place "
When i try to login there is a "email address" place, a "password" place a link "forgot your password" that directs me to a page to reset my password by entering my email...but i don't receive any mail...(I checked spam and all folders in my mailbox)
but i don't see any " verification code place "
thank you for your help.

Support@Seestar

Simon PARIS This is quite strange. Could you please send me a screenshot of the page? I will provide you with a solution.

Support@Seestar

Simon PARIS I see your situation, please don't worry, you have an account and are able to log on, but your email is not receiving order messages, I have contacted my colleague to take care of this for you.

Simon PARIS

Support@Seestar thank you! 🙂

Simon PARIS

Support@Seestar Hello I have conflicting information about my order #SS8559303 , it will be shipped in february or march?
if it is shipped in march can i cancel my order? and reorder later?
thank you...

5dlxhGb2

Hi! This is regarding order #SS8695303. I haven’t received any information regarding the shipping yet. Any estimate on the expected shipping and delivery date? Thank you.

Support@Seestar

5dlxhGb2 My colleague has replied that your order will be shipped today. Please keep an eye on the information.

5dlxhGb2

Support@Seestar thank you so much!

1srvPGUE

Hello,

l. I recently placed an order for a Seestar S50 telescope (Order Number : #SS8818303), but I only noticed afterwards that the shipping time might be extended by more than two weeks due to the Chinese New Year holiday.

If the shopping of my order is delayed, is it possible to cancel it and be refunded ?
(I have ever sent an email Yesterday on the subject)

Thanks

Support@Seestar

1srvPGUE Sorry, I am unable to cancel your order for you, I will contact my colleague to cancel your order for you. However, since our company has entered the Chinese New Year holiday, the cancelation may be delayed. Thank you for your understanding.

1srvPGUE

Support@Seestar

Support@Seestar Thanks !

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