Meridian Flip failed on two identical setups

dane

Hello,

Just now the Meridian Flip failed in two setups. The telescopes then pointed in completely wrong directions. Both an EQ8-R and on both an ASIAIR+ with the latest version. A third ASIAIR+ was used with an RST-135 and the flip worked here. So it must probably have something to do with the EQ8-R.

What could be the cause? Another plat solving did not help, because after solving and restarting, the telescopes moved in different directions and completely wrong. Switching the mounts on and off did not help. Only restarting the ASIAIR helped.

I didn't have these problems with the previous version.

PMTeam@ZWO

dane Hello. For the EQ8-R and ASIAIR PLUS combination, after the error occurs, did the ASIAIR shut down? If not, please send us the error log, thank you.

dane

Hi.

After both setups were misaligned, I then took a photo of both, performed a plate-solve, and approached the original object in front of the flip again. Unfortunately, both setups were pointing in completely the wrong direction. The plate solve was constantly corrected in smaller steps, although the alignment was completely wrong. Even switching off only the mount and switching it on with the zero position aligned did nothing. A Goto from the restarted zero position did nothing, and completely wrong positions were reached again during the Goto. Closing the app on the tablet did not help either. The only solution was to close ASIAIR and switch it on again. Presumably logs were not saved by switching off and on?

PMTeam@ZWO

dane Hello. The logs are gone after restarting ASIAIR. Next time if you encounter this problem, please send us the logs and we will analyze the cause. Thank you.

dane

Hi. Ok Thank you. But am I the only one who has experienced this after the latest update? It's no coincidence that two ASIAIRs and two EQ8-R mounts have exactly the same problem.

Sonixx

I had similar issues twice with my AM3.
So I believe it is a general problem. One time I could upload the error log, the second time dime Asiair was not reachable and hat to cold shut down.
I mentioned it in the forum and the uploaded Errorlog also was not worked on (BT20241130073879A).
With more people experiencing this issue maybe this gets a bit of traction. This is an issue that can lead to destroyed hardware.

dane

Another problem this night. Two EQ8-Rs aimed at different objects. On one EQ8-R the MF worked, on the other the MF did not work despite the MF being activated in the autorun. I could bet that if I run both setups again today, it will either work on both, or this time not on the other. This is so unreliable!

When will you finally get the problem fixed? It can't be that after such a long time an MF is still causing sleepless nights.

I have tried to upload the log, but when I try to log in I get an error message which I cannot decipher.

dane

This night exactly the same setup, aligned to the same object, with the same settings. The flip was performed.

How can it be that sometimes it works and sometimes it doesn't?

dane

I am now aware that there is no support here. Nevertheless, I would like to report another case regarding Meridian FLip with the EQ8-R.

Before going to bed, I had a quick look at the tablet and I just saw a message that a MF was being performed.

However, this message was in an endless loop and changed up and down in the range of arc seconds, perhaps by 1-3. Nothing else happened.

I then canceled the MF. Then I saw on the display that the MF would not take place for approx. 2 hours:

Here is a video of the process: https://youtu.be/7W8_FBnHsuo

Corsair

Have you also logged another support ticket making sure to reference any previous support tickets and this forum thread?
https://support.zwoastro.com/

@Tech@ZWO @PMTeam@ZWO

dane

I have also created a ticket in the ASIAIR bug tracker in which I have uploaded the video as well as the log. However, I didn't add an additional link to this thread here, which is unfortunately not so easy on the tablet.