S30 Focus Issue: Page 2 - ZWO User Forum

S30 Focus Issue

Amos

So .everyone who bought one cant use there seestar till ur holiday.. u not think this should get put out right away ? If u look everyone on this site and all other sites we all are complaining about it and not being able to use there devices??? So if everyone asks for a refund would that get it done quicker ? As its not fit for purpose as it stands ....

Support@Seestar

Amos
Yes, you need to believe me, I'm even more anxious than you are. I have raised this issue with my colleague in charge of orders multiple times, and she has been responding that they are rushing to finish it. Please trust that we definitely don't want to rush the process and end up damaging the product. Our Chinese New Year holiday starts at the end of January, and we won’t finish the holiday until early February. There are so many orders at the end of the year that it’s hard for us to satisfy everyone, even with our eight hands.

marvindj

I initially had focus problems with my s30 as well. I manually fixed my situation as described in a previous post. My s30 is working fine at this point. YMMV....

Amos

Got it working perfect . So I am eating my words as it sit here ..I just reset the thing and changed the focus point and its working fine now ..total strange ..

Support@Seestar

Amos But please update to the latest version of Seestar.

Amos

Done .thanks for the help in this matter . I hope u have a good holiday and have a happy new year when it comes.

Support@Seestar

Amos
Thank you so much for your kind reply. With your blessings, I feel even more empowered to help everyone solve their problems.

Amos

Thanks ..u have a good Holiday and get yourself a good rest and relax, so u come back all re energized and ready to go again xxxxx

Support@Seestar

Amos I will, thank you， I wish you all the best as well.

4S1ochBK

I believe I still have this issue even after the V4.00 firmware update. After upgrading to v4.00 the focus point was reported as 496, previously I had sessions where it was about 1360 and another time it was 2190. Only my S30 has even shown this behaviour - never seen the problem with the S50. As soon as I get some more clear sky nights I will try again to see if the correct focus number is still changing by huge amounts. I think the problem starts when you do an auto focus. After that fails ansd you try to manually find the right focus the reported position is vastly different. If you reboot the S30 the reported number goes back to what it originally was.

Support@Seestar

4S1ochBK
May I ask what the temperature is when you are using the S50?

4S1ochBK

Support@Seestar The range of temperature operation of the S30 was between about -2 degC and +6 degC. The focus positions on different nights as recorded in the FITs file headers have been. 1342, 2284, 1321 and 496. These changes are far bigger than any effect due to temperature change

Support@Seestar

4S1ochBK We've pinpointed this issue and we're optimising the temperature-induced out-of-focus issue, which will be resolved in the next update.

Gabs

Support@Seestar
Any idea on when is going to be released a new firmware? I am having the same issue on focusing.

Thanks in advance

Support@Seestar

Gabs
If you can please describe your problem, maybe you don't need to wait for an update.

Gabs

I thought the issue was clear being under "S30 focus issue" anyway I have difficulties to get a good focus with manual as well as autofocusing. I tried with a bantinov mask but I can't get any better. I hope that clarify please see attached example.

Support@Seestar

Gabs
Seestar has a built-in Star Focus POS, it will automatically move to that position after power on, but the temperature or other factors may change the focus position in actual use, In this case, you can refer to this tutorial to reconfirm the focus position and manually modify the default value. （ When adjusting the value to the smallest star seen in the image, fill the value in Star Focus POS）

Gabs

Thanks for the prompt response. I will try and let you know if successful. Regards

Gabs

Hi,

I tried to follow your advised however it doesn't seems to get any better and focus is very bad !

I have emailed the seller as well as open a bug and report from the seestar app itself.

Please see images attached as example

Would you be able to advise on how and when the issue will be sorted it?

Thanks in advance
Regards

Support@Seestar

Gabs
We have received your log and email from the agent. Now we need you to send the focusing video of relevant operations. Let us confirm whether it is the problem of software or hardware.
Thank you very much.

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