order status unknown

xM2sEYrw

I ordered my S30 in november 2024 (order# 79060), sent 2 information requests via the support form and never had an answer. I think this is not the best way to deal with customers. If you need more time to refine the product or you are in a backorder, no problem! Just give customers an answer and an estimate delivery date. April 25 ? May 25 ? It's fine, just tell that ! Would you accept this if you were a customer ? Just to know...

Support@Seestar

xM2sEYrw
I am really sorry, we check daily (except holidays and weekends) for unanswered messages, so we may not have received or missed your email for some reason.
Now your order has been shipped, express DHL 7702878002

starnet59

Unfortunately, it's not just ZWO. I ordered a Dwarf 3 in late September and it has just arrived now.

Landy100at

Same with me. At the end i got a reply, saying they are going to ship it in February. This was a preorder - but it is already available in Europe in the meantime. I'm with you - not really customerfriendly !