Support@Seestar
This was your response 23 days ago: "We've reached a conclusion, but it might not be convenient to share publicly for now. However, it's not a major issue. Please wait for the final results. Thank you for your understanding!"
At this juncture, I do not believe sending any logs or other information is required or will be helpful since ZWO knows what the problem is and has chosen to not release that information. Again, ZWO knows what the fault is with these mounts and is choosing not to release this finding. Furthermore, you stated, as a representative of ZWO, that a conclusion was reached, but that it might not be convenient for ZWO to disclose their findings.
So, this is a choice ZWO is making to not disclose their findings regarding the AM5N faulty design. My request isn't complicated, it is merely the following questions: What is ZWO's plan to announce their findings (emails or on the ZWO home page) and what will their course of action be for all of the customers who purchased an AM5N in the past 12 months?
Usually, in a situation where there is a defective product there is a process flow that generally goes:
Investigation --> Decision or Recall Decision --> Notification --> Remedy ||
Based on the information you have disclosed, the first two steps have been concluded. My questions are asking about the last two steps and what will be ZWO's action for addressing those steps.
