ASIMount-ZWO . I have taken care of entering the support ticket: "Good morning, I'm sending this email in advance regarding the malfunction of my AM5, which I will bring tomorrow morning to the Artesky store in Giussano (MB), Italy, for service with the following specifications:
FAULT DESCRIPTION: On 05/12/2025, I updated the firmware to 1.8.6. Immediately after, during a normal imaging session with NINA 3.2.0.9001, the mount mechanically locked on the RA axis following a parking command.
SEQUENCE OF EVENTS (from attached NINA logs):
1) 22:56:43 - Park command sent: "Mount has been commanded to park"
2) 22:57:36 - Park failed after 53 seconds: "Park cancelled" "Mount failed to park"
3) 22:57:40 / 22:58:07 - Failed Find Home attempts: "Mount cannot locate home because"
4) 23:52:46 (next session) - Mount locked in Park state: "ASCOM.DriverAccessCOMException: The device is in the Park state and cannot be moved"
CURRENT STATUS: - The RA axis is completely locked in the parking position (therefore with RA axis horizontal), it does not move via software, hand controller, or manually - The DEC axis moves correctly by hand (without power) - On power-up, the brake release click is heard, but the RA axis remains immobile - The status light remains steady red when connected to PC or ASIAIR.
ATTACHED LOG FILES:
I reserve the right to provide the purchase receipt attesting to the warranty. I remain available for any clarifications.
Alessandro Curci"
