R0k9pZfT Hi,
When you are able to reproduce the issue, could you please record your screen and then upload the logs through the app?
Please send the screen recording and the corresponding log ID to my email address: tianfeng.chen@zwoastro.com.
Since this issue does not occur for every user, it is quite difficult for us to identify the root cause. In the meantime, we recommend avoiding controlling or operating the ASIAIR from multiple devices simultaneously.
Thank you again for your time and assistance. Your information will be very helpful to our investigation.