ASI290 Mini driver problem (showing up as Westbridge)

acfiii

I replied to an old post (http://zwoug.org/viewtopic.php?f=21&t=6375) but I figured I should create a new post with the correct title.

I just received my ASI290 MINI and am having the same problem:

"If I open device manager the camera is shown under "other devices" as "Westbridge". If I open it and try to update the driver, manually locating the ZWO USB3 folder etc. it just says cannot find driver for my device."

I have the latest drivers installed : V3.0.0.2

What is the fix?

Sam@ZWO

sorry for later reply

seems the firmware inside the camera is lost

you can do a remote help to flash the firmware

just email us your teamviewer account and pass

alonsoroger

Hi,

I have the same issue with my ASI1600MM-Cool Camera.

I open device manager the camera is shown under "other devices" as "Westbridge".

Could somebody help me?

TKS

chad

Hi all，

Please contact our support, Send Email to info@zwoptical.com.

We will try to remote control your computer and camera to fix this problem.

Please download a Teamviewer, and tell us your Teamviewer ID and password. We will use this software to remote control.

Beside, We need you stay with us, camera need to plugin and unplugin at least one time.

If it failed, We will thinking of sending the camera back to repair.

Thanks

chad

frmt_toyota

Hi,

I have the same problem with my ASI120MM Mini. It is getting recognized as a Westbridge device. How do i get the firmware flashed for my camera?

Thanks
Mahesh

Tech@ZWO

frmt_toyota
We will provide a rescue guide for this.

bobleft

I need this rescue guide for Windows 10 and ASI120MC-S please

Tech@ZWO

bobleft
https://www.yuque.com/zwopkb/hardware/flue0a

bobleft

I get some kind of login screen when I click that link?

bobleft

I need the USB3 bootloader driver

Tech@ZWO

bobleft

how-to-rescue-from-the-westbridge.zip

505kB

https://drive.google.com/file/d/17RtqOSHuBBgaJ3EAR60jaUjVgKjTwszJ/view?usp=sharing

bobleft

I have the procedure doc. When I click on the "here" and download the files. I get the firmware files, but not the bootloader files to update the driver. What am I missing?

bobleft

The link you posted only unpacks a word document with instructions. It does not include the bootloader files. The link in the document on gives me the firmware files. I need the bootloader files to complete the update of the Westbridge driver.

bobleft

I figured it out finally. You need WinRar to decompress the downloaded image files. I did not have that program. So I had to pay for it to use your files. That was not mentioned anywhere in the instructions. I have successfully updated my camera firmware.