ASIAIR Pro and Nikon Z7 (Z6): Page 4

ASIAIR Pro and Nikon Z7 (Z6)

Lain402

I’m checking this forum everyday ( I’m not the only one) waiting for someone from zwo to react to our posts about the Nikon Z6-2. I’ve wrote a detailed feedback about how the AAP behaves when connected to the Nikon Z6-2… no reaction :-/

This is my order on 淘宝 for the new Asiair PLUS, now I see the PRO is not really supporting my camera could you tell me if the PLUS will ? If not I don’t need another red box to gather dust on a top shelf somewhere !

les_b

Lain402 I’m surprised you haven’t had a response yet but not surprised at your comments as I have pretty much said the same on the beta feedback, as it stands at the moment the ASIAIR pro is pretty useless to me as I’m not prepared to write off my Nikon just because ZWO can’t produce something workable and I can’t believe the latest version got out of beta, just wish ZWO would do something about this quickly!!!!

les_b

@tech@zwo#47812 are you listening to the feedback here and on the beta feedback?

Lain402

I just received my Asiair PLUS this morning at my appartement in China. It was advertised to be sent in November but it’s already here ! Some will say that at least they are better when shipping their products than updating it 😂

Now my wife (who’s currently in China) will send it to me, I should have it in a few days. I’m currently in the Southern Hemisphere and hopefully I can test this new version before the beginning of austral summer ( rain every day ).

And maybe I’ll post a short review on YouTube to let you know what I think about this new iteration !

les_b They actually read what we say here. They just don’t know how to react since they don’t have a Nikon Z6-2 to test the new update by themselves. I suspect they just copied-pasted gPhoto code and did not actually test the camera. From the outside we see ZWO as a huge company with hundreds of developers, big R&D budget …it’s not. This hobby is still a niche market.

I think they are a bit overtaken by their recent success. They have reached a leadership level on the amateur market and maybe they didn’t have time to adapt to this new position ( recruit more customer service staff, testing their own products instead of relying on their fans and customers base, asking them to test the product for them…).

I hope they will solve this issue very soon and get more fans in the Nikon shooters community !

Zwo 加油吧！

les_b

Lain402 look forward to your review and interested to see if it works any better with your Nikon, can’t believe they can’t even buy or borrow a Nikon to test with!!!

marcdota

@tech@zwo#49697 while I agree with you on the difficulty of supporting multiple models and manufacturers (I see the same in mobile and game dev), I think it might be a good idea to create a standard testing methodology for new models (eg a very detailed list of steps to take for feature and regression testing that requires documentation and repetitions) that the community can use to help, and separate methods of app delivery (eg the one in the app stores is a version that is well tested, there's a version for bleeding-edge versions etc) so the general public won't be hit by problematic releases that cater to these relatively untested cameras.

les_b

@tech@zwo#49697 thanks for your reply and I understand your comments but I really don’t accept them as a valid excuse I’m sure a company such as ZWO which now has a good product base can invest in testing other products if not then you really shouldn’t advertise your product as working with cameras such as the Nikon Z 2, at the moment I have an ASIAIR that I can’t use and my only option at the moment is to buy another camera but to ensure long term compatibility I would have to buy one of your cameras and to get anywhere near the quality of my Nikon that would be very expensive, all in all you produce great products but your support for other suppliers products are not very good, please get your tech team to resolve this issue

Lain402

@tech@zwo#49697
What an excuse ! No need to buy any camera man ! Just RENT it ! On the Chinese market you can rent a Nikon Z6-2 for 100 元 / day ( 15$/day) !

“It’s impossible to use our budget for this” ? So you basically admitting that you released an update without any test on the camera it’s supposed to support. And you advertised it as functional… waiting for your customers to report problems and bugs. And when they do you don’t react on the forum, preferring to send private messages in Chinese asking why that customer just don’t send his camera instead of making a mess on the forum !

As I told you in my reply to your (not that polite) e-mail: I can’t send my camera now but if you want now I can send you the “budget” for this expensive operation. Just send me your bank account and I’ll transfer the money you need to test this camera, because buying your products for 2 years now is not enough. ( Asiair PRO, Asiair PLUS, ASI120mini, ASI290mini,EAF, Mini guide scope…even your t-shirt ! )

What you need is not a budget ! You need a real customer support who know how to communicate in time with your fans /customers base ! 我真的无语了🙄

Tech@ZWO

Lain402
Thank you for the idea about rent!

les_b

@tech@zwo#49743 does that mean you will be fixing the problems next week or perhaps you would prefer to give me a 50% discount on an ASI533MC and I’ll use that instead of my Nikon lol

Lain402

les_b Next week ?! 😂 We will pay for our heresy and rebellion first ! They will let us wait many years in the dark before fixing it ! No even sure next Nikon cameras will be supported in the future 😆

les_b

Lain402 the rub is that if they don’t sort out the Nikon issue I would have to buy a ZWO camera but I’m loathe to do that out of principle so I would probably have to get rid of the ASIAIR and go back to my laptop using sharpcap etc!!!

Lain402

les_b
Same here ! If they don’t fix this I’ll sell my ASIAIR Pro and send back the new ASIAIR Plus I bought few days ago. It’s not an easy decision but this story is too long now. I was so excited being able to use my new Nikon and it was a long wait.

Let’s give them some time and see what they will do. They can’t just let this issue last for ever, there will be more Nikon shooters to post here when they’ll realize they camera is not working properly with the ASIAIR as advertised. Many astrophotographers still use Nikon cameras, it would be a bad decision in terms of brand image to just abandon the support of this camera.

Astro-photography market is not that big, if I have to switch to another brand, I’ll never forget it and I’ll make sure my astro-fellows will know what to expect from ZWO.

Wait and see😌

les_b

@tech@zwo#49743 is there anymore progress on sorting out the Nikon issue?

les_b

@tech@zwo#49743 can you answer my questions please

Lain402

les_b They won’t reply. If you spend more time on the forum, you’ll realize how they just ignore tons of interesting features requests written by more active users here (Chen…) .They are too busy sending free ASIAIR PLUS to YouTubers to satisfy those who pays cash their products. I believe they’ll eventually fix this issue but they won’t spend a penny renting a Nikon Z6-II before more customers start to complain, write reviews and publish videos on YouTube. I’m waiting my PLUS to be delivered then I’ll review it with my Z6-II on YouTube😈

les_b

Lain402 @tech@zwo

i think it is absolutely appalling that they can market a product with no regard for support of products they claim are supported by there products! It really leaves a bad taste and if I had known they were going to behave like this I would never have bought the AAP, if they don’t react soon I’m going to start posing in all the Astro groups on Facebook about the shoddy support, I don’t really want to do that as I really like their products but massively let down by the terrible service!

Lain402

tik tak tik tak …

les_b

Lain402 have you tried you Nikon Z 2 with it yet?

Lain402

les_b Yes I did, same problem : lag lag and lag again. Beside the add of an antenna and few useless features ( power monitor…) the new iteration is the same as the PRO.

les_b

Lain402 I thought that may be the case!, it’s so frustrating and disappointing that we can’t use our cameras, really considering getting rid of my ZWO stuff and going to Altair and sharpcap!!

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