So I know ZWO is reading here, too.
After I had some pretty insurmountable issues with my brand new AM5, I've opened a thread in the PHD2 support forum.
Anyone interested in reading, here it is:
https://groups.google.com/g/open-phd-guiding/c/mpVKPaZvw7w
Interesting is Bruce' (who is "Mr. PHD2" if you don't know) final verdict:
"I think we've seen enough to know that there's something pretty substantially wrong with the mount - either the hardware or the firmware. I really think the ZWO guys should know what this is and they're probably the only ones with the necessary hardware and firmware insight to identify a root cause. We can all speculate about what it might be but who knows. Frankly, since you just got the mount, I don't know why you're continuing to fight with it - it's clearly defective in some way and it seems to me that ZWO should provide a remedy. In any case, I don't think we need to look at any more guide logs, I think our measurements are just too far away from the underlying problem."
I've sent a mail to ZWO support regarding this, they didn't come back with any response (yet).
At this point in time, I deeply regret buying that mount. It is by far the worst experience I've made im my 40+ years career of using astronomy hardware.
We'll see and I hope ZWO will help me in some way.