SeeStar Connectivity failure: Page 3

SeeStar Connectivity failure

Laurens asair

I'm having the same issues with my SeeStar and my iphone 15 pro max and my iPad (and an older android phone)- I've tried everything that ZWO suggested (thanking them for the response) and everything here - most I get is a quick connection, then dropped out - not long enough to move scope anywhere.... I did decide to return it. That meant going back to my dealer - them giving me the web address for ZWO returns. Going to that site, where you can't return it you can simply send it back to be fixed or replaced. They then sent a RMA number for return but gave no address to send it to. There isn't an address on this site that I can find - although others have said there is a U.S. service center - then I read that it has taken other weeks to send and get replies. It's all a bit frustrating - I really wanted it to work - so now I'm going to call the dealer and see if I can just send it to them....

AstroImg@ZWO

Laurens asair Sorry for causing you any trouble, you can contact our customer service staff to guide you in handling this problem: support@ seestar.com

Thor

AstroImg@ZWO

We have a brand new seestar. Updated firmware first thing. Latest version of the app. Will not connect. Continued failure. Could connect for brief periods, calibrated compass and goto moon. Took one pic. Tried to goto another target, connection failure. Again and again. This is a $500 paperweight. This is fraud. We expect this issue to be resolved immediately or a new unit that works sent to us. This is a donated item to our astronomy dept. we know what we are doing. We set up an old refractor with manual tracking and got exposures during the 2 hours we attempted to connect our phone with this device. iPhone running latest version iOS 17.

Please respond. We are known in our community, members of several astronomy forums. This is absurd. This is fraud.

wps652

You keep calling it a fraud despite the fact that the majority of people have no issues with connecting. There are several suggestions for difficulty in connecting such as turning on airplane mode, etc. I believe most of these issues were corrected in the latest update. I use mine with ios 17 on a iphone 15 pro and have no issues at all connecting. Not sure you actually know what fraud means. File a report with seestar support as opposed to just saying the same thing over and over on a forum which will get you no where.

Thor

wps652 you must work for the company. Yes it’s fraud, no one will even respond. It does not work, we tried every “fix.” It briefly works then fails, every time. The company will not let me contact it. Or respond. There’s no way to address this. That is fraud.

AstroImg@ZWO

Thor Please try turning off the cellular network to connect, or use Station Mode to connect Seestar.

wps652

Thor Once again, you clearly don't understand the legal definition of fraud. Having a product that is possibly defective is not fraud. The vast majority of seestars seem to work fine, mine does. Based on your posts I tend to think the issue is you. And no, I don't work for the company but suspect you work for a competitor.

m8a7y2s0

Desktop- application is better. Will appear in future ?
Thank you

Support@Seestar

m8a7y2s0 We currently have no plans to release it. You can try it on the processor, but we do not support doing so.

Ulrichrg2

I have the exact same problem on my iPad. I’ve deleted the App four times, multiple resets on the S50 wifi, turned everything off and on multiple times, allowed everything. The reset button second push says it’s connected but it is not. I’m considering boxing it up and returning it, it’s supposed to be simple to use but this is not a good start. it makes me think I’m in for more trouble than it’s worth.

Support@Seestar

Connect in your phone's WiFi settings, if that doesn't work, turn off your phone's WiFi and try again, if that doesn't work, restart your phone and try reconnecting again. If none of these work can you post a screenshot so I can see exactly why?

T7SJP

Support@Seestar

I can’t get my Seestar to turn on it was ok for a while but problem has come back I press start button it beeps turns orange but doesn’t say ready to connect any more I’ve tried 20 plus times tonight

Support@Seestar

T7SJP
Sounds like there are some issues, can you record a video for me about you pressing the reset button and still not being able to connect and submit it through this link? https://support.zwoastro.com/

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