ASI 585 non recognized by ASI AIR plus

FARRIGHI

Hello all,
I am writing here to seek assistance with an issue I am experiencing with my new ASI 585 MC camera, which I recently purchased along with a new 32GB ASIAIR Plus unit.
I have successfully connected my ASI 120mm-s camera for autoguiding, and it is recognized by the ASIAIR Plus without any issues. However, I am unable to get the ASIAIR Plus to recognize the ASI 585 MC camera. It does not appear in the list of available cameras for either main imaging or autoguiding.The ASI 585 MC camera works correctly when connected to a PC with USB 2 ports, indicating that the camera itself is functioning properly. I have tried connecting the ASIAIR Plus through both its USB 3 and USB 2 ports but to no avail. Additionally, I have reset the ASIAIR to its factory firmware and updated it again, but this has not resolved the issue.Could you please advise on any steps I may take to resolve this issue? I am eager to begin using this setup for astrophotography, and any assistance you could provide would be greatly appreciated.Thank you for your time and support.

artem

FARRIGHI

Did you check the USB CABLE or use another USB Cable?? since here in this Forum, there are ASI 585 MC camera users, and they did manage to connect to the ASIAIR Plus unit.
Just check in this forum for others using also the ASI 585 MC / ASIAIR Plus unit.

Good luck
Martin

w7ay

FARRIGHI

Latest ASIAIR 2.1 (firmware 11.05):

Are you using the cables that came in the ASI585 box? Be sure to throw out all ZWO cables. Never ever use a ZWO cable for USB or for power. They ship the cheapest untested junk with their expensive devices, and combined with the poorly designed (apparently no design margins) USB hardware in the ASIAIR and their cameras, causes many of the cables to fail to work.

Also, don't forget to supply 12V power to the camera even if you don't need the cooling.

Plug the camera into a desktop computer running ASIstudio, see if that works -- the computer has proper USB hardware, unlike the ASIAIR.

Chen

FARRIGHI

Hello,
thank you so much for your help. I use the cables that came with the camera. In order to make sure that it was not the camera cable that was defective, I interchanged the cables of the 2 ZWO cameras but nothing helped, the 585 is not recognized. I checked the versions of the ASI AIR and I have version 2.1.2, the latest. I checked on the forum and no one has the merit of a problem as mine. 😓 My power supply is 12V and 10A to manage all the connected systems. The camera works great on PC with ASI studio. I don't understand what's the matter. 😓

w7ay

FARRIGHI ASI AIR and I have version 2.1.2, the latest.

OK, I am running ASIAIR 2.1.4, with firmware 11.05. See if you can find a newer (even beta) version of ASIAIR.

Oh, also try plugging the camera into one of ASIAIR's USB 2 port. See if the camera can be seen there. USB 2 is fine with such a small sensor, and you might be able to live with that.

Chen

FARRIGHI

w7ay
Hi Chen,
I just upgraded my Android version as well as the firmware of the ASIAIR. Unfortunately, that doesn't work either. Yet I believed in it. 😩 Thank you again for your help

Tech@ZWO

FARRIGHI Is the 585MC cooled version or planetary camera?
And how did you power the camera if it is a cooled version?

w7ay

Tech@ZWO And how did you power the camera if it is a cooled version?

Did you even read what he posted? This is what he said:

My power supply is 12V and 10A to manage all the connected systems.

Chen

FARRIGHI

Hello,
It's a planetary camera, without cooled. Regarding the power of my installation, I use a 12V/10A power supply (AL0010) specific for the use of an ASIAIR plus.

Tech@ZWO

FARRIGHI Which version USB cable you use? black flat cable, black round cable, or red round cable?
And could you connect only the ASI585MC to the ASIAIR and try all the four USB ports? then submit the bug report in the ASIAIR app. (About -> bug report. ) which will help for further analysis, thank you.

FARRIGHI

Tech@ZWO I'm using the red round cable that came with the camera. I tested the camra with the red cable that came with the ASI 120mm-s and the resultat is identical. I tested all 4 USB ports with the same results. I'll provide you with the logs shortly.

FARRIGHI

Tech@ZWO Hello, I sent the logs from ASIAIR with my account credentials, but I don't know where these logs went because I don't have any trace of them. Thank you for your prompt feedback.

Tech@ZWO

FARRIGHI I checked the BUG report system, but did not see your log, could you send me the BT number of the log?
You can find your reported records here. thanks.