My-Stars Right now I'm getting only black and white photos. not sure what the problem is.
Looks like ZWO gave the usual non-sequiter.
Regarding your problem, is it completely monochrome, or is it washed out color (sort of brownish in daytime pictures)?
If it is the latter, be sure to install a good UV-IR cut filter (not ZWO brand -- they do not cut UV worth a damn; money wasted). The windows that are used in the ASI585MC "pro" are AR glass, and the Sony CMOS sensor has very strong responds both below 400 nm and above 700 nm.
Without a IR cut filter, the colors would appear very washed out because the R, G and B components are all equally strong (thus monochrome) in the near IR.
Without a UV cut filter, you could experience severe "blue bloat" on your stars. Even at 400nm, the response of the blue component of the sensor has only fallen 25% from its maximum at 450nm. And many cheaper OTA are not very "APO" at and below 400nm.
Now, if you do not get any color at all, what software are you using to process the raw data? You might be missing the part in the documentation where you need to ask to software to demosiac the Bayer pattern (it needs "RGGB").
Color is not the problem with this camera. It can be fixed by using the proper filters. Dark current noise is the problem, and the problem is multiplied by the fact that the HGC level is set too high at 25.2 dB (about 18x linear gain, what ZWO calls "252"). So, by the time you can start benefiting from HCG taming the read noise, the dark current noise has been multipled by another factor of 18.
I have given up using this as a DSO camera, and permanently shelved my ASI585MC "pro."
Chen