Asiair Plus - GPS readout problem

whereisclouds

Hi,

I'm sometimes getting this error about GPS. I just downloaded new Asiair app on iOS and upgraded firmware and I'm still getting it sometimes. My Phone is iPhone 13 Pro Max, latest iOS.

What could be the issue?

w7ay

whereisclouds What could be the issue?

Check these. Make sure the ASIAIR app has the proper "Locations" permissions.

https://www.lifewire.com/iphone-gps-set-up-1683393
https://www.lifewire.com/assisted-gps-1683306

Chen

PMTeam@ZWO

whereisclouds Hi, this issue occurs because your phone is not connected to the internet, so it can't retrieve location data.

whereisclouds

w7ay I do have it set up correctly.

whereisclouds

PMTeam@ZWO that’s not the case.
After connecting to Asiair wifi, I can still use internet through 4G.

So the issue must be somewhere else.
I’m on iOS beta forgot to mention, but I doubt it could be the issue?

It worked fine most of the time, after upgrading firmware recently I get the error every time.

PMTeam@ZWO

whereisclouds I recommend that you download v2.2.1 via the app store, and if you still have problems, feel free to give us feedback.

whereisclouds

PMTeam@ZWO but how do I downgrade?
App store only shows latest version of the app, which I have installed.

whereisclouds

PMTeam@ZWO If there is no way to downgrade, can I at least access some logs to fix the issue or send it to you?

PMTeam@ZWO

whereisclouds Hello. First of all I would suggest you to uninstall the beta version and then re-enter the app store to download the latest official version. Please make sure that the location permission and network permission are authorized, if the above problem still exists, you can get the log by long pressing the ASIAIR icon. The exact location is shown below and you can send it to the email address:luffy.liu@zwoptical.com. Thank you.

whereisclouds

Bump 🤔