order stuck in "processing" for several weeks

Hoo_Dat

I ordered an ASI2600MM on 11/22/24 and have received no info after the email confirming the order. On my account, the order shows as "processing". My credit card was charged in full on the date of the order. Multiple messages through the Contact Us web form have gone unanswered, as has a direct email to the info@zwoptical email address. I have placed many orders in the past from ZWO without ever having this issue. Does anyone have any suggestions beyond disputing the charge with my credit card?

Tech@ZWO

Hoo_Dat Sorry for the trouble, may i ask your order number? i will confirm with my colleague and get back to you, thank you

steve.timmons

I too am stuck in this predicament, but not as long as you were. Were they able to take care of you? I feel like once they have taken my money even a week is too long for "processing"

Tech@ZWO

steve.timmons Sorry for the delay, may i ask the order number?

dgal

I am having exactly the same issue, also with an order for a 2600MM Pro. It has been stuck in “processing” for the last 2 weeks, with no answer from the Contact Us web form and info@zwoptical. The order number is 80331. I can understand delays if the article is not available, no problem with that but not the lack of response to polite queries. It is the third time I have ordered directly from ZWO. The order from the AM3 went flawlessly, the pre order for the AM5 took months to be fulfilled (it was at the peek of the pandemic) but in this case ZWO always answered my queries in a timely manner. I don’t understand what is going on now.

Tech@ZWO

dgal May i ask the order number of yours? or you could send an email to me-Ying.tang@zwoptical.com, i will check and get back to you. thank you.

anass.oualed khouia

My order is also stuck in "Processing", and I haven't received any updates so far. The payment has already been deducted from my account.

I would like to know the status of my order. I have sent multiple emails but haven’t received any response. Does it always take this long, or is this a special case?

I would appreciate some clarification if someone from the staff sees this message.

Thank you!

Tech@ZWO

anass.oualed khouia
Sorry for the delay, may I ask your order number? I will contact my colleague and get back to you.