Connectivity problems with ASI 2600 MC Duo

spncr

I have a new 2600 Duo and have been unable to use it for imaging and guiding at the same time. If I have both cameras connected to my ASIAIR Pro or Plus, I get either an exposure failure when I try to take an image or if I try guiding, I get an error message to the effect that it cannot take an image. However, if I unselect the Duo's guide camera, I can take images just fine. I've swapped out USB cables and have the Duo on a separate power supply capable of 12-13 volts @5 amps. I also changed USB ports.

Tech support suggested I upgrade to the latest ASI software, but that did not resolve the problem, and when I replied back that I am still having a problem over 2 weeks ago, I still have not heard back from anyone.

Is there a basic problem with the Duo or do I have a bad unit?

Tech@ZWO

Could you please submit the problem log in the ASIAIR APP? If possible, please attach the problem photo, thank you!

spncr

I did submit a ticket and was told to download a beta software. I did and the problem persists. I reported back the problem was not resolved and have not gotten a response in over a week

Tech@ZWO

spncr Could you tell me the BT number of your case? i will follow up and get back to you. thank you.

spncr

Tech@ZWO

The BT numbers are

BT20250524036859A

BT20250529648224A

Since reporting this, as mentioned above, I used new cables, a separate 5A power supply, and confirmed that the problem occurs with both the ASIAIR Pro and Plus, although the error logs I uploaded only show the Pro. Other notes are:

When I connect the guide and main camera, I have to be careful to not enable either camera until I have selected both cameras in the ASIAIR.
When both cameras are enabled, I get an image failure error for both the guide and main camera. If I disconnect the guide camera I can successfully get images with the main camera.