SeeStar Connectivity failure

cbrucker

Hello. Thank you for your help.

My SeeStar is not connecting via WiFi or Bluetooth.

I am using a iPhone 13 Pro running IOS 17.0.2.

I am about 5cm from my SeeStar.

I have both Bluetooth and WiFi enabled on my phone.

I am using password 12346678 for the SeeStar WiFi. This was set in the app.

I allowed my SeeStar app to use location services, Bluetooth, Cellular Data, and Wifi on my phone.

I am prompted to press the reset button on the bottom of the SeeStar.

I show the WiFi network for the SeeStar as connected in my General->WiFi settings.

I tried to connect via the app with the network in Private mode and not. I had my phone forget the WiFi network twice.

I attempted a reset on the SeeStar by holding down the reset button on the bottom of the SeeStar.

I deleted and reinstalled the app on my phone.

Please advise if there is something else I should do or if I have a defective unit. Thank you.

SFaxQlYd

cbrucker I am having the exact same thing with an iPhone 15 Pro and an 11 Pro.

They did work for a day, and today I could connect and image for 2 hours, but when I went to switch targets, then I started to get the disconnect issues. Now I can't connect no matter what. It keeps Failing.

I have spent 4 hours tonight resetting the Seestar, deleting and reinstalling the app. Nothing. It's pretty frustrating.

willowaray

cbrucker
I’m haveing the same issue. Were you able to resolve?

cbrucker

Here are screen shots. I also tried powering off and restarting my phone.

jasonlmartin

I am experiencing this exact problem with the same phone, iPhone 13 Pro.

cbrucker

Jason et al.

I was suspicious that it could be a compatibility problem because the phone saw and connected to the WiFi in the SeeStar no problem but the app wouldn't fully connect even though it did prompt me to hit the reset button on the bottom.

I confirmed it today. It is an iOS 17 compatibility problem. I tested the unit today with a friend's Android phone and it initialized, updated firmware, and changed from Mandarin to English no problem. We then slewed it to some trees and the image came up fine. So... We wait for ZWO to update the app.

I am going to test it with an iPad I haven't updated yet tomorrow.

It may be fixed in the current Beta that ZWO has out but because we have to get everything via the App Store we won't have access to it until it clears the App Store requirements. Hopefully ZWO is a) on top of this and b) they will push it through the App Store ASAP so we can use the units.

cbrucker

Tested with iPad that hasn't been updated and it connects fine. So it is a app/iOS 17 problem. Hopefully ZWO support chimes in soon with a update on how soon the app will work with iOS 17 and be updated in the App Store.

Dariv

Same issue on ios 16.7

AstroImg@ZWO

Please click "Report Bug& Log" on the "Me" page to upload the log so that the developers can troubleshoot the problem for you. We apologize for causing any inconvenience to you.

cbrucker

AstroImg@ZWO Where is the "Me" page? I looked for it and couldn't find it.

Thor

AstroImg@ZWO

We have a brand new seestar. Updated firmware first thing. Latest version of the app. Will not connect. Continued failure. Could connect for brief periods, calibrated compass and goto moon. Took one pic. Tried to goto another target, connection failure. Again and again. This is a $500 paperweight. This is fraud. We expect this issue to be resolved immediately or a new unit that works sent to us. This is a donated item to our astronomy dept. we know what we are doing. We set up an old refractor with manual tracking and got exposures during the 2 hours we attempted to connect our phone with this device. iPhone running latest version iOS 17.

Please respond. We are known in our community, members of several astronomy forums. This is absurd. This is fraud.

AstroImg@ZWO

cbrucker

willowaray

AstroImg@ZWO I’m having same problems and also can’t log in bc the app will not allow me to establish an account using an email or phone number 🙁

cbrucker

Thanks you! I was looking on the website! I have reported it.

Corsair

Just as a test - can you see if turning off Mobile Data/Cellular Data helps?

Both with and without "Private WiFi Address" enabled.

mjg2

I had the same issue - tried on an iPad and iPhone.

In the end I stumbled on a work around - if you disable Mobile Data for the app, it will successfully connect to the telescope (but not be able to use the social functions in the app at the same time.)

I've just updated the iOS app to 1.9.0 which they released a few hours ago... it still has the same issue.

mjg2

I also reported this in the SeeStar app, but haven't heard anything back other than "Contacting engineers to resolve" 9 days ago.

Fid

I have an iPhone 12 , it connects, I have an iPad and it too connects.....I have an iPad Mini it with a sim for data etc....it does not connect...weird.

saguaro

From ZWO support:
turn on airplane mode on the Iphone

then turn on WiFI and Bluetooth

and then try reconnect

there is a a funny bug on the IOS right now that is causing some upsets with direct connects

try that

when it comes to authentication once you get to the authenticate screen - swap you device wifi to an internet connection then press authenticate .... then swap back to Seestar

see if that fixes the issue

thanks

Simon

willowaray

saguaro this does not work.

willowaray

saguaro so what are our options??? Should we send the telescope back for a refund?? It should not be this hard 🙁

cbrucker

Sorry for the delay. I finally got over being Overtaken By Events (OBE) and had a chance to test. I was successful. I went into settings, put my phone is Airplane Mode then enabled WiFi and enabled Bluetooth with Cellular left off and the phone still in Airplane Mode. It connected fine and I was able to move it and do two test shots before being OBE again.

Thank you very much for your help Simon!

Here are the test images:

avie

Hi. I have the same issue on iphone 13 pro with the latest ios (17.0.3). I check the settings and all set to approve the local network and location. Also turn off the cellular while turn on wifi and bluetooth. But still not working. Any idea how to solve this? And while write here and hope to get any solution here, I have sent my report through the app as well.

cbrucker

avie You put it in Airplane Mode in settings first then enabled wifi and bluetooth, correct? Just turning off cellular doesn't seem to work...

AstroImg@ZWO

avie Yes, you can try turning on airplane mode, then turning on Bluetooth and Wi-Fi to connect to Seestar

avie

cbrucker Yes. That's exactly what I did. But still failed to connect. I can connect using my iphone XR though.

avie

AstroImg@ZWO still failed.

willowaray

AstroImg@ZWO this does not work.