Hello ZWO team,
I am writing today to express my frustration about not being able to use my setup, which is almost entirely based on your products.
I purchased my first ASIAIR in 2018. Today, my setup includes:
• AM5 mount
• ASI6200MC Pro camera
• ASI174 Mini camera
• ASIAIR Plus
• ZWO guide scope
• Rotator, filter wheel, EAF
• iPhone 12 for control
(and other accessories)
This equipment represents more than €12,000, yet I can no longer use it properly:
• my main camera, guide camera, and EAF systematically disconnect at startup,
• I cannot even access the sub-menus,
• I must unplug the rotator to successfully update the ASIAIR,
• I can no longer rely on a truly “stable” version of the application.
I already experienced issues with the ASI6200 over a year ago. At the time, you acknowledged the problem was on your side, but no solution was ever offered. Today, the situation is even worse: I can no longer use my setup at all.
That being said, I still want to thank you. Thanks to your products, I first discovered automated image acquisition, autoguiding, reliable polar alignment, and stable focus throughout the night. I was able to capture beautiful images both at home and abroad, and that is largely thanks to you. Congratulations on these achievements, and thank you for the enjoyment I have had so far.
However, I am exhausted from constantly having to submit logs, knowing it leads nowhere. Astrophotography used to be my passion, but it is now becoming a source of frustration, and I am losing the joy of practicing it.
I do not necessarily expect an answer, but I am asking you at least to ensure that a “stable” version is truly stable. I sincerely hope your strategy is not to push customers toward buying new products (ASI2600 Air, AM5N, etc.) to replace hardware that is still high-performing.
I am just a modest worker, and I do not plan to invest thousands of euros again. I simply wish to fully enjoy the equipment I already purchased from you.
Please, at the very least, make sure the stable version is actually stable.
Thank you for reading.
Best regards,
Tserge28
